How do I switch my XY Finders to a new phone?

It's very easy to switch your XY Finders from one smartphone (or tablet computer) to another. All you need to do is use your existing XY Find It account and you'll find your XY Finders already set up and ready to use!


Instructions

  1. Download the XY Find It app onto your new phone.

    On Apple devices: Open the App Store and search for "XY Find It". Tap on XY Find It, then tap on the "Get" icon, which looks like a cloud with an arrow. Wait for the app to download and install before proceeding.

    On Android devices: Open the Play Store and search for "XY Find It". Tap on XY Find It, then tap on Install. Wait for the app to download and install before proceeding.

  2. Open the XY Find It app.

  3. Tap on Login or Sign In and enter your existing account information. Use the same email address and password you were using on your old phone.

    If you used Facebook to sign in on your old phone, make sure you're signed into Facebook on your new phone and use the Login With Facebook or Connect With Facebook button.

  4. You'll find your old account waiting for you and your XY Finders ready to use!

 


 

Troubleshooting

When switching from your old phone to a new phone, it's important to use the same account you were already using. XY Finders can only be registered by one account at a time, so if you try to start over by making a new account, your XY Finders will not be available to use with your new account.

If you've created a new XY Find It account on your new phone, please log out of the new account and log in to your old account.

  1. Open XY Find It.

  2. Tap on the menu icon (three lines ☰) in the top left corner.

  3. Tap on your name and email address in the top left corner.

  4. Scroll to the bottom of the page and tap on Sign Out.

  5. Tap on Login or Sign In and enter your existing account information. Use the same email address and password you were using on your old phone.

    If you used Facebook to sign in on your old phone, make sure you're signed into Facebook on your new phone and use the Login With Facebook or Connect With Facebook button.

  6. You'll find your old account waiting for you and your XY Finders ready to use!

 

If you have any questions or run into any difficulties, please contact customer support.

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