XY Shipping FAQ

Once we ship an order we send a confirmation email with the tracking number included.

If you are not able to check your tracking status with that email or you did not get it, please contact our Customer Support Team and our they will be happy to help you.

Please be sure to include identifying information such as your name, email address, shipping address, or order number.

Our shipping department is only open on weekdays so it usually takes until the next weekday after the order is placed for it to be shipped.

That means if you place an order on a Tuesday it should ship by Wednesday, but if you place it on Friday it should ship on Monday.

Once an order is shipped it usually takes 3-5 business days to arrive but can be faster depending on shipping options selected.

Your order confirmation email is your receipt of purchase from us, but if you need another you may ask our Customer Support Team for one.

Your order number is included in your confirmation of purchase email and the ‘your order has shipped’ email.

If you did not get either of those, please contact our Customer Support Team.

Please be sure to include identifying information such as your name, email address, or shipping address.

Due to the rapid turnaround of orders it is very difficult to cancel or modify orders once they are placed.

Please ensure that all of your information is correct before you finish the checkout process.

If you absolutely must modify or cancel your order after it is placed you can contact our Customer Support Team, but please be aware that this is not a guarantee that our staff will be able to make the changes you request.

If we are not able to modify or cancel your order before it's shipped, we will need to process your cancellation request as a return. Please contact our Customer Support Team for more information or assistance.

We have a 60 day return policy for a full refund. Proof of purchase is required, but if you ordered from us we will have a record on file.

If you purchased your finders from a third party retailer (Amazon, Fry's, Fred Meyer, etc.) please contact them for a return.

Contact our Customer Support Team for more information or to begin the return process.

All new XY Finders have a 2 year manufacturer's warranty.

We believe strongly in our product, and we will stand behind it if it fails to work properly once delivered.

If you experience technical difficulties that our support team is not able to resolve, we will happily exchange your XY Find It.

You may gift your XY Finders to anyone you wish.

If the recipient wishes to return their Finder to us they will need your email address and the order number to do so.

When a return is made the funds will be returned to your method of purchase, for example your credit card or PayPal account and not to them directly.

IMPORTANT: We have temporarily stopped accepting new international orders. We ship only to the United States at this time. For more information please click here.

Here is a list of all the countries to which we plan to re-open shipping:

Australia

Austria

Belgium

Bulgaria

Canada

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Guam

Hungary

Ireland

Italy

Japan

Latvia

Lithuania

Luxembourg

Netherlands

New Zealand

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

U.S. Outlying Islands

U.S. Virgin Islands

United Kingdom

United States

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