XY Shipping FAQ

Once we ship an order we send a confirmation email with the tracking number included.

If you are not able to check your tracking status with that email or you did not get it, please contact our Customer Support Team and our they will be happy to help you.

Please be sure to include identifying information such as your name, email address, shipping address, or order number.

Our shipping department is only open on weekdays so it usually takes until the next weekday after the order is placed for it to be shipped.

That means if you place an order on a Tuesday it should ship by Wednesday, but if you place it on Friday it should ship on Monday.

Once an order is shipped it usually takes 3-5 business days to arrive but can be faster depending on shipping options selected.

Your order confirmation email is your receipt of purchase from us, but if you need another you may ask our Customer Support Team for one.

Your order number is included in your confirmation of purchase email and the ‘your order has shipped’ email.

If you did not get either of those, please contact our Customer Support Team.

Please be sure to include identifying information such as your name, email address, or shipping address.

Due to the rapid turnaround of orders, it is very difficult to cancel or modify orders once they are placed.

Please ensure that all of your information is correct before you finish the checkout process.

If you absolutely must modify or cancel your order after it is placed you can contact our Customer Support Team, but please be aware that this is not a guarantee that our staff will be able to make the changes you request.

If we are not able to modify or cancel your order before it's shipped, we will need to process your cancellation request as a return. Please contact our Customer Support Team for more information or assistance.

We have a 60-day return policy for a full refund. Proof of purchase is required, but if you ordered from us we will have a record on file.

If you purchased your finders from a third party retailer (Amazon, Fry's, Fred Meyer, etc.) please contact them for a return.

Contact our Customer Support Team for more information or to begin the return process.

All new XY Finders have a 2 year manufacturer's warranty.

We believe strongly in our product, and we will stand behind it if it fails to work properly once delivered.

If you experience technical difficulties that our support team is not able to resolve, we will happily exchange your XY Find It.

You may gift your XY Finders to anyone you wish.

If the recipient wishes to return their Finder to us they will need your email address and the order number to do so.

When a return is made the funds will be returned to your method of purchase, for example, your credit card or PayPal account and not to them directly.

XY Findables is currently accepting international orders.

If you are ordering XY GPS, please keep in mind we are shipping our products from the United States, which means receiving your package may come with some additional import duty fees enforced by customs. It is the responsibility of the importer to pay these fees in order to bring foreign goods into his or her country.

The following list is current as of September 13, 2017. If you are an international customer, please double check your order before confirming it.

The following is a list of countries we currently ship to:

  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • U.S. Outlying Islands
  • U.S. Virgin Islands
  • United Kingdom
  • United States
Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request



Please sign in to leave a comment.