How do I replace the battery in my XY Finder?

First, you'll need to open your XY Finder. On the side edge of your XY Finder, you'll see an indent that can be opened with a nickel(or screwdriver or a key). Insert the nickel, and twist to the right and left sides. Once the XY Finder has popped open, you'll be able to access the internal battery.

Remove the battery and pop in the new one you'd like to use, make sure the + side is face up, you'll hear a beep if it's been installed correctly. Finally, line up the two sides, and push around the edges until you hear your XY Finder snap shut. All done!

Replacing the battery in an XY2 follows a similar process as above, but it is more difficult to open the XY2 Finder. We recommend using a flat head screwdriver instead of a nickel, though the nickel can work. Please be mindful of the wires connecting the 2 halves of the Finder. If the wires are damaged the Finder will no longer be able to beep.

If you don't have a new CR2032 battery, you can buy them here on Amazon.

 

The video has also been attached below.

Was this article helpful?
16 out of 19 found this helpful
Have more questions? Submit a request

Comments

15 comments
  • The XY is valuable tool for locating misplaced phones and keys. my unit dose not beep when I am truing to locate my keys.

  • Hey Rich,
    I'm sorry to hear you Finder isn't working right for you. Let's go ahead and take a look at it and see what we can find. I've sent you an email so I can better address your issue.

  • My XY3 does not beep when I press the beacon button. The unit is only 2 months old and was given as a gift.

  • Hey Carl,
    I'm sorry to hear you're still having trouble with your Beacon and I would like to help you resolve it. Did you receive our email to you following up with your questions?

  • No I did not but why doesn't the battery's last more then one month?

  • Hey Carl,
    The battery should last for 6 months on an XY2 and over a year on an XY3, but there are several reasons that may not be the case. Heavy use over a short period of time can fully deplete the battery as CR2032 batteries are not designed for constant drain. It is also possible the battery shipped was defective. We try our best to ensure that each Finder we ship works reliably, but one inevitably falls through the cracks.
    Please try changing the battery and let me know if that fixes the problem you are having.

  • Well, my battery lasted all of 6 weeks, any comment?  At least I assume the finder chirping means the battery is dying. 

  • Replacing the battery cured the problem but why doesn't your company provide fresh batteries that would last more than one month?

  • Hey Joe,

    The Finder making chirping noises does not normally indicate a dying battery, but could be the product of damage to the battery's housing. I can't say for sure without some more information. I've gone ahead and opened a ticket with Support for you, you should see it in your inbox.

  • Hey Carl,

    We do provide new batteries on request. While we used to send out extra batteries with each order the instances of defective batteries being sent out became small enough that we don't feel it is needed any longer.

  • I tried to locate one of the devices attached to a remote. It gave a single low chirp and then nothing. When I tried to locate it with the app again, it was "too far", though it was less than three feet away. I deleted the item from the app and tried to add it, but when I went to press and hold the button to relink it, it didn't beep at all. The devices are less than three months old.

  • Hey Alex,
    It sounds like your battery has died. Did changing it help at all?
    I understand how frustrating it can be for your battery to die so much sooner than expected. If you would like a replacement battery please send us a support request using the button at the top of the page so we can verify your shipping address.

  • Extremely disappointed in the battery life. Got one as a late Christmas present. Only had to "find" it three times. Dead within a couple of months.

  • Hello, my name is John. I have a three pack of xy3's. All of the batteries were DOA. I would hope at least one would work from the beginning. Batteries are expensive. The person that gave this to me as a gift was very angry and disappointed about this issue. Will you ship me new ones? Thank you.

  • Hi John!

    We're happy to help you until the issue is fully resolved. I've replied to the email you sent to me, and I'll be happy to help you if you don't mind replying at your earliest convenience.

    We sincerely apologize for the inconvenience.

Please sign in to leave a comment.