KeepNear Troubleshooting

This article is for you if you are experiencing issues with the KeepNear functionality of your finders.


This article will assume the following:


If all the above is true and KeepNear is still not working check your environment for interference such as microwave ovens, baby monitors, and other wireless devices.


Common issues:

False Positives: If you get a notification that your finder is out of range, but it's very clearly still in range (e.g. sitting right next to you) then you have received a false positive. This is caused by our KeepNear algorithm being not quite perfect yet and is most likely to happen in areas that hinder or disrupt BLE signals. If this frequently happens to you please contact our support team so we can improve the algorithm.

Finder never coming into range: If you Finder is always out of range then the issue is not with KeepNear, but with the app's ability to connect to your Finder. This is most likely to happen if your Finder's battery has died or if your phone is unable to establish a connection to your it (help for that issue here).

Please keep in mind that the range of the finders can fluctuate which can alter the speed at which notifications are created. See our FAQ article on the maximum range of the finder for more information.


If you found this guide useful go ahead and give it a thumbs up below.

If you have any questions about the information above feel free to drop them below in the comments.

If none of those lessons seems to have what you need, feel free to jump over to our Troubleshooting or FAQ section for more info.

If you still have questions or if you’d rather not hunt through all this, you can go ahead and send a help request straight to our customer service department.

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  • The notification sound is very low. Can it be set to a higher setting so I can hear it better?

  • Hi Kathy! If you are referring to the notification you receive on your mobile device when your XY Finder goes "out of range," yes. XY Users do have the option to raise or lower the volume of this notification simply by raising or lowering the volume on your mobile device.

    If you are referring to the sound your XY Finder makes when you enable the beep to "Find It" feature, no. The volume your Finder makes can't be raised or lowered. It looks like you currently own our XY2 Bluetooth Item Finder. Our XY3 Bluetooth Item is 5 times louder than the model you own now.

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