**There is currently an issue with iOS devices where this feature is not working as intended. We are working to fix it and will post an update once we have done so.**
This article is for you if you are experiencing issues with the KeepNear functionality of your finders.
This article will assume the following:
- You have attempted our general troubleshooting.
- Your phone is on with the app running in the background.
- You have Bluetooth and GPS turned on.
- Your finder is working.
If all the above is true and KeepNear is still not working check your environment for interference such as microwave ovens, baby monitors, and other wireless devices.
Please bare in mind that the range of the finders can fluctuate which can alter the speed at which notifications are created. See our FAQ article on the maximum range of the finder for more information.
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If you have any questions about the information above feel free to drop them below in the comments.
If you still have questions or if you’d rather not hunt through all this, you can go ahead and send a help request straight to our customer service department.