Finder Troubleshooting

This article is for all your Finder Troubleshooting needs,whether you have an XY2, XY3, or XY GPS this is for you. It will be assumed that you have read the General Troubleshooting guide found here.

XY GPS Troubleshooting

 There are a few issues we've encountered with the XY GPS Finders, fortunately they can almost always be solved by following the General Troubleshooting tips. Which are, in brief:

Make sure your XY GPS has power. Make sure your XY GPS is plugged in and has power. The light should come on after pressing the button for a few moments.

Make sure the app is set up right. Make sure you're logged in, your Bluetooth and location services are both on, and the app is running.

Reset your Bluetooth.

If that doesn't help you may have a damaged or defective Finder. Go ahead and contact our Customer Service Team and we'll help you get it all sorted out..

 

XY3 Troubleshooting

 There are a few issues we've encountered with the XY3 Finders, fortunately they can almost always be solved by following the General Troubleshooting tips. Which are, in brief:

Make sure your Finder has power. Change out the battery if it doesn't beep.

Make sure the app is set up right. Make sure you're logged in, your Bluetooth and GPS are on, and the app is running.

Reset your Bluetooth.

If that doesn't help you may have a damaged or defective Finder. Go ahead and contact our Customer Service Team and we'll exchange it for a new one(as long as it's still covered by the warranty, which it should be; unless you hit it with a hammer or something).

 

XY2 Troubleshooting

If you’re not sure if you have an XY2 or not, click here.

The most common reasons an XY2 Finder fails to work are:

Yellow tab was not completely removed - Please open the Finder and remove the battery. Make sure the yellow tab was completely removed from the Finder.

Speaker Wires Damaged - Sometimes when the Finder is opened, the wires can be damaged.  If this is the case, contact support for redress.

 

If you found this guide useful go ahead and give it a thumbs up below.

If you have any questions about the information above feel free to drop them below in the comments.

If none of those lessons seems to have what you need, feel free to jump over to our Troubleshooting or FAQ section for more info.

If you still have questions or if you’d rather not hunt through all this, you can go ahead and send a help request straight to our customer service department.

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