**There is currently an issue with iOS devices where this feature is not working as intended. We are working to fix it and will post an update once we have done so.**
This article is for you if your finder is unable to ring your phone.
Please note that this feature is only available to XY3 units. The XY2 is incapable of doing it.
When you press the button on your finder your phone should, in short order, begin to play a tone.
If it does not, please ensure Bluetooth is turned and and you are signed into the account to which the finder is registered.
If your phone does ring at all or only after you wake it up and you are on iOS please see the bolded notice at top of this page. If this is happening and you are on Android please contact support.
If your phone vibrates without playing a tone - Ensure that the XY app is white-listed on any volume limiting apps you have. If this is not the issue, please contact support.
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If you have any questions about the information above feel free to drop them below in the comments.
If you still have questions or if you’d rather not hunt through all this, you can go ahead and send a help request straight to our customer service department.