Frequently Asked Questions
Yes, since XY Find It is simply a Bluetooth device that transfers and receives data, you may travel with it through airport security.
Read our article, "From Start to Synced", on installing the app and setting up your finder.
The 1st generation of XY Finders (XY1) have a projected battery life of 3-6 months, depending on use.
The 2nd generation of XY Finders (XY2) have an projected battery life of 6 months to a year, depending on use.
The 3rd generation of XY Finders (XY3) can have a battery life of over a year, depending on use.
If your battery is running out or is no longer working, please contact our Customer Support Team and we'll be happy to assist you.
Yes, each XY Find It functions independently, so you can definitely gift an XY Find It to as many friends and family as you'd like, even from the same order.
You can change the picture or name of a finder in the app by tapping on it on you 'my items' page. Then tap the gear in the upper right hand corner of the finder.
Currently, you cannot customize the range at which alerts are triggered. Your XY Find It communicates with the XY app via Bluetooth 4.0 (BLE4) technology. Bluetooth signal is not linear and is affected by the physical environment and any electrical interference in the area that could deflect, absorb or block the signal, causing range to .
If you wish to delete your account, please contact our Customer Support Team.
The Bluetooth-only XY Findables line (XY1, XY2, and XY3) work best as item finders, versus long-range trackers, since they are not GPS devices. In this particular scenario, an XY Finder would be ideal if you just want to know that your dog has left your vicinity so you can call them back before getting lost. They're also good for finding a pet hiding in your home. If you want the ability to look at the mapping feature and see exact, real-time location information regardless of how far your dog gets from you, that would only be possible with a GPS device, not a Bluetooth device. The XY GPS can be used for this purpose. We're currently accepting pre-orders and XY GPS is scheduled to be available in May. Please see our XY GPS section for more information.
You can change your email address from the app by opening your account from the menu, then tap the pencil icon or 'edit' in the upper right.
The app is designed to work with both. While it is possible to use the finders without GPS you will experience a reduced functionality. The 'Last Seen Location' will cease to work making the map unusable.
Unfortunately, we have temporarily discontinued international shipping. We apologize for any inconvenience. If you have any questions, please contact customer support.
You can read our article on the max range of the XY Find It here.
Bluetooth XY Finders (XY1, XY2, and XY3) do not have a monthly fee; they are free to use after your initial purchase cost. XY GPS will require a small service fee. Please see the XY GPS purchasing page for more information about the different ways to acquire service for your XY GPS.
Yes, since finders are tied to accounts and not devices you can use your finders on any and all devices you have logged into.
Yes, you can use the XY Find It along with other Bluetooth devices simultaneously. However, having other Bluetooth devices operating in the background when trying to add an XY Find It to your account for the first time may affect the pulsing step. For this reason, we recommend disabling all other Bluetooth devices when trying to add a new XY Find It for the first time.
Select the finder you wish to remove on your app. Tap the Gear icon in the upper right and select 'remove XY from account' on the bottom of the edit screen.
We have a 60 day return policy for a full refund. Proof of purchase is required. If you purchased your finders from a third party retailer (Amazon, Frys, Fred Myers, etc.) please contact them for a return. Feel free to contact our Customer Support Team for more information or to begin the return process.
You can email us at firstname.lastname@example.org to let us know you would like to review our products.
The XY Bluetooth device is approximately 1.25" wide and .32" thick.
No, you cannot currently customize the volume or pitch of the sound emitted by your XY Device.
We offer a 2-year warranty against manufacturing defects. We believe very strongly in our product, and we will stand behind it if it fails to work properly once delivered. If you experience technical difficulties that our support team is not able to resolve, we will happily exchange your XY Find It.
XY finders are water resistant and weather resistant. However, we don't recommend you fully submerge them in water for any period of time. Also, please be aware that if the finder is fully submerged in water or buried in snow its effective range will be dramatically reduced due to the signal blocking properties of water.
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